FAQ

Please check the material information on the individual product page. Only an item expressly described as 100% silk should be understood as pure silk.

Production methods vary by product. We distinguish printed, woven, embroidered, machine-finished and hand-finished processes and use “handmade” only when the claim is accurate and supportable.

We take care to represent colours accurately, but screens and lighting differ. Silk also reflects light naturally, so its colour and sheen may appear slightly different as it moves.

Follow the care label supplied with the product and see our Silk Care Guide. Keep silk away from perfume, rain, rough jewellery and prolonged direct sunlight.

The presentation included with each item is shown on its product page. Where offered, you can add a personal message or upgraded gift option before checkout.

We do not place product prices inside the parcel. Customs documentation for an international shipment may still need to show the order value as required by law.

We aim to process and prepare standard orders within 48 hours after order confirmation. Personalised, pre-order, made-to-order or bespoke products may require longer, and their timing will be shown separately.

Email us as soon as possible at info@lantingloom.com. We will help where we can, but changes or cancellation cannot be guaranteed once processing or dispatch has begun.

We will send an order confirmation after purchase and a dispatch email with tracking when your parcel leaves us. You can also check eligible orders through My Account.

At launch, we expect to serve major international destinations including the United Kingdom, United States, Canada, European Union countries and Australia. The available country list at checkout is definitive and may expand over time.

Yes. Complimentary standard shipping is offered storewide to every destination currently available at checkout. Free shipping does not include import duties, taxes or customs charges.

At launch, orders are fulfilled directly from China because we do not yet hold local inventory in our destination markets.

After the order has been processed, standard international delivery usually takes approximately 1–2 weeks. This is an estimate rather than a guarantee; customs, peak periods, weather or local-carrier disruption can add time.

Possibly. Import duties, VAT/GST, taxes or carrier fees may be charged by the destination country unless checkout expressly says they are included. These charges are separate from our free-shipping offer and are normally the recipient’s responsibility.

Eligible items may be returned within 14 days after delivery, subject to the conditions and mandatory consumer rights explained in our Returns & Refunds Policy. Contact us before sending anything back.

For a change-of-mind return, the customer is normally responsible for tracked return shipping to the address we provide. If an item is faulty, damaged or incorrect, contact us so we can arrange the appropriate remedy and eligible costs.

After an approved return is received and inspected, we normally issue the refund to the original payment method within 5–10 business days. Your bank may take additional time to show it.

Yes. We offer existing products with adapted presentation, selected design adaptations and bespoke scarf projects. Visit Corporate Gifting and share your approximate quantity, destination and preferred date.