Privacy Policy - Lanting Loom

1. Scope and responsibility

This policy applies to personal information processed through lantingloom.com and related customer-service communications. The final legal name, registered address and company or registration number of the website operator must be added here before trading begins.

Separate services such as payment providers, delivery companies and social platforms may process information under their own privacy notices.

2. Information we collect

Information you provide

Name, email address, telephone number and billing or delivery address.
Account details, order history, gift messages and communication preferences.
Enquiries, reviews, return requests and other correspondence.
Corporate-gifting details such as organisation, quantity, destination and timing.

Information collected automatically

IP address, browser, device, language and approximate location.
Pages viewed, referring source, interactions and session information.
Cookie and similar-technology identifiers, subject to applicable consent requirements.

Payment details are handled by the payment provider selected at checkout. Lanting Loom should not receive or store complete card numbers, although we may receive payment status, transaction references and fraud-screening results.

3. How and why we use information

Orders and accountsTo process payment, fulfil and deliver orders, manage accounts, returns and customer service. This is generally necessary to perform a contract.

Store securityTo prevent fraud, misuse and security incidents. This may rely on legitimate interests or legal obligations.

Business operationsTo maintain records, analyse performance, improve the website and defend legal claims, where permitted.

MarketingTo send news or offers only when there is consent or another lawful basis. You may unsubscribe at any time.

Legal complianceTo meet tax, accounting, consumer-protection and other legal requirements.

Where consent is the basis for processing, it may be withdrawn at any time without affecting processing already carried out lawfully.

4. Sharing, international transfers and retention

We may provide limited information to service providers that help operate the store, including website hosting, WooCommerce extensions, payment processing, fraud prevention, delivery, email, customer support, analytics, advertising and professional advisers. Information may also be disclosed where required by law, to protect legal rights, or as part of a business reorganisation.

Some providers may process information outside your country. Where required, recognised transfer safeguards should be used. Information is kept only as long as reasonably necessary for the relevant purpose, including order, tax, warranty, dispute and fraud-prevention records.

Reasonable organisational and technical measures are used to protect information; however, no online system can be guaranteed completely secure.

5. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict or receive a copy of your information, object to certain processing, withdraw consent, or appeal a decision. You may also have the right to complain to your local data-protection authority.

We may need to verify your identity before completing a request. Some information may be retained where required by law or needed to establish, exercise or defend legal claims.

You can unsubscribe from marketing emails through the link in the message. Cookie choices can be managed through the website consent tool when configured; see our Cookie Policy.

6. Children and policy changes

This store is not directed to children, and we do not knowingly collect personal information from children below the age at which they may provide valid consent in their location. We may update this policy as our services, providers or legal obligations change. The date above identifies the latest version.